Case Study: Leading Telecom Provider in New Zealand improves network performance and service quality with Ebix and IBM Tivoli Netcool

Leading Telecom Provider in New Zealand - Customer Case Study

The vendor Ebix worked with a leading telecom provider in New Zealand that required a reliable system to monitor its extensive network performance. The customer needed to consolidate metrics, gain a high-level overview of network status, identify potential service impacts from infrastructure problems, and have customizable reporting portals.

Ebix implemented IBM's Tivoli Netcool Suite to provide an end-to-end management solution. This robust platform consolidated complex operations, improved service availability with real-time management, and offered flexible reporting. The solution streamlined event and incident management processes, which improved time-to-resolution, enhanced service quality, and helped reduce operating costs for the customer.