Case Study: a largest Competitive Local Exchange Carrier achieves improved network management and customer service with Ebix and IBM Tivoli Netcool

Largest Competitive Local Exchange Carriers - Customer Case Study

Ebix partnered with one of the largest competitive local exchange carriers in the US, a rapidly growing communications provider. The client faced challenges with its customer resolution processes and service delivery architecture, needing a superior network management solution to improve operational efficiency, reduce repair times, and prevent outages.

Leveraging its expertise with the IBM Tivoli Netcool Product Tool Set, Ebix designed and implemented an end-to-end solution. This provided the client with a unified view of its network, a significant reduction in actionable alarms, and lower operational costs. The scalable platform delivered improved manageability and visibility, ultimately creating a consistent service management platform that enhanced customer service.