Case Study: Fenner & Esler Agency streamlines rapid certificate issuance with Ebix RCS

Fenner & Esler Agency, Inc - Customer Case Study

The customer, Fenner & Esler Agency, Inc., faced a challenge when a major new engineering client required over 800 complex insurance certificates to be issued within a matter of days. Their own agency management system provider could not handle the upload from an Excel spreadsheet and proposed a costly, weeks-long custom development project. This left the brokerage in need of a rapid and practical solution to meet their client's urgent service standards.

Ebix RCS provided the solution through its CertificatesNow service, which confidently handled the massive, complex request and delivered all 800 certificates within the promised 48-hour timeframe. As a result, Ebix enabled Fenner & Esler to successfully onboard the new client, immediately demonstrate superior service capabilities, and establish a new de facto service standard that their competition must now strive to meet.

Fenner & Esler Agency, Inc