Case Study: Construction Risk Partners improves certificate issuance and client self-service with Ebix RCS

Construction Risk Partners - Customer Case Study

Construction Risk Partners, a major construction insurance and surety brokerage firm, faced ongoing challenges with the timing, accuracy, and accessibility of their certificate of insurance issuance and management. They identified this as a critical service issue for their clients and sought a reliable solution. The company chose the Ebix RCS platform to address these specific operational hurdles.

Ebix implemented its CertificatesNow product, which allowed the brokerage's clients to directly access and produce a large volume of basic certificates on their own. This solution dramatically improved agency productivity and was extremely well-received by customers. Ebix's customer support was also highlighted as outstanding and incredibly responsive. The result was a highly successful partnership that created a win-win situation, exceeding the firm's initial expectations.

Construction Risk Partners

Jay Sciortino

Partner