Case Study: a property and casualty insurance company achieves faster issue resolution and 15% savings with Ebix i3 Software IT support and maintenance

Casualty Insurance Company - Customer Case Study

Ebix, through its i3 Software division, provided IT support and maintenance services to a property and casualty insurance company, a long-established mutual insurer in New England. The customer faced challenges with its disparate, homegrown systems, which contained unaligned proprietary data. This made data retrieval and processing an inefficient and time-consuming task, creating a need for expert support to streamline operations and reduce turnover time.

The solution from Ebix involved a comprehensive support program that included analyzing and resolving system issues, maintaining the customer web portal, and consolidating the entire database. Ebix also implemented new policy processing capabilities for auto, home, and business owners insurance. The results were significant, with issue resolution time cut by up to 50% and savings of 15% achieved through workflow automation and improved business process management.