Case Study: Stena Line achieves 99% routine query resolution with EBI.AI

Stena Line resolves 99% of routine passenger queries with EBI.AI

Stena Line, one of the world's largest ferry operators, faced the challenge of managing millions of highly specific passenger enquiries across its numerous European routes. To provide individual attention and integrate information from over 20 business systems, they turned to vendor EBI.AI to explore an AI-powered solution.

EBI.AI implemented a sophisticated AI assistant named Stina, which was integrated across Stena Line's website, app, and even as a hologram. The solution connects to over 20 business systems and handles passenger queries in six languages. For Stena Line, the results were transformative: Stina now resolves up to 99% of routine passenger queries, providing real-time assistance and valuable insights into passenger behavior.

Stena Line