Case Study: Shoploooh unifies omnichannel loyalty across retail and online with Eber

Shoploooh unifies omnichannel loyalty with Eber, reaching 29,000+ members

Shoploooh, a lifestyle retailer in Malaysia and Singapore, faced the challenge of managing a large, growing clientele across physical and online stores without a single view of their customers. Their manual sign-ups were slow, and they relied on separate tools for marketing, adding cost and complexity. They partnered with Eber to implement its loyalty marketing platform to create a unified omnichannel loyalty program.

Eber's solution provided Shoploooh with a single customer identity across all channels, a 4-tier rewards structure, and built-in marketing tools. This resulted in the acquisition of over 29,000 total members since the program's launch, with 4,000+ new members joining in a 6-month snapshot. Members redeemed over 1,300 rewards, and the built-in tools eliminated the need for additional marketing software.

Shoploooh