Case Study: Shoploooh Achieves Omnichannel Loyalty Success with Eber

Renowned Lifestyle Retailer Shoploooh’s Omnichannel-Focused Loyalty Program With Eber

Shoploooh, a lifestyle retailer in Malaysia and Singapore, was seeking an omnichannel loyalty program to serve its large customer base across both physical and online stores. They needed a multi-tier system that could provide a unified experience and track customer data for personalized marketing, leading them to partner with the vendor Eber.

Eber implemented a customized, multi-tier loyalty program that integrated seamlessly across all sales channels, ensuring customers retained the same status and benefits everywhere. This solution included points, rewards, and built-in email and referral tools. As a result, Shoploooh acquired over 29,000 new members and gained real-time customer insights, significantly enhancing their marketing efficiency and customer engagement.

Shoploooh

Audrey

Founder