Case Study: Books Kinokuniya acquires 10,000+ new members with Eber

Books Kinokuniya acquires 10,000+ new members in 6 months with Eber

Books Kinokuniya, a bookstore chain in Singapore and Thailand, faced challenges with its physical membership program, including lost cards and a lack of a centralized customer data system. They needed a seamless, scalable omnichannel membership experience. They partnered with Eber to implement a digital loyalty program solution.

Eber's solution provided instant digital sign-ups, a centralized CRM, and dynamic QR codes. This resulted in Kinokuniya acquiring over 10,000 new members and processing over 5,000 membership renewals within six months. Eber's platform also enabled the successful rollout of the program across multiple APAC countries.

Books Kinokuniya