Case Study: Gemeente Haarlem streamlines citizen services with Ebase Technology Verj.io

Gemeente Haarlem - Customer Case Study

gemeente haarlem, a municipality in the Netherlands, sought to improve the efficiency of its citizen services by moving away from costly manual processes. Their challenge was a channel shift program that required a web-based system capable of automatically integrating with their back-office systems. They adopted the Verj.io platform to address this need.

Using Verj.io, the municipality developed a wide range of integrated web applications. These solutions automated HR processes, created electronic forms with secure authentication, and managed public infrastructure issues. A notable result was an app built for COVID-19 support that complied with rapidly changing regulations. Over 15 years, Verj.io has enabled gemeente haarlem to handle around 20,000 public infrastructure issues annually through their system and win an award for best city-service site, significantly improving their service delivery.

Gemeente Haarlem

David Van Hussel

Lead Developer