Case Study: Dartford Borough Council transforms citizen services and channel shift with Ebase Technology's Verj.io platform

Dartford Borough Council - Customer Case Study

Dartford Borough Council needed to reduce operational costs while maintaining service levels, a critical objective for UK local governments. Their goal was to enable citizen self-service online and automate data integration into their back-office systems, a strategy known as Channel Shift. To achieve this, they partnered with Ebase Technology and utilized the Verj.io platform.

The solution from Ebase enabled the council to transform over 80 citizen-facing services, which now handle more than 150,000 transactions annually. Using Verj.io, they built deep integrations with their back-office, including a custom-developed CRM. This allowed for direct data capture from citizens, reducing call center interactions and manual processing. Ebase Technology's platform facilitated this significant Channel Shift program with low capital investment and no need for dedicated development staff or external consultancy, delivering efficient low-code solutions.

Dartford Borough Council

Rob Moore

Dartford Borough Council