Case Study: Coast Capital Savings achieves award-winning digital banking with ebankIT

How Coast Capital become a digital-first Credit Union

Coast Capital Savings, Canada's largest credit union by membership, sought to become a technology-enabled organization with a leading digital experience. To support its goal of becoming a federal financial institution and establish a competitive advantage, it began a search for a new modern digital banking platform. The credit union needed a solution with innovative capabilities, a secure, API-enabled architecture, and cloud-based infrastructure to serve its digitally-savvy members.

The credit union selected the ebankIT Omnichannel Platform as its strategic partner. ebankIT provided a platform with an open architecture that enabled crucial third-party integrations and supported retail, small business, and commercial members. The solution included robust cybersecurity features and a pre-built Canadian regulatory module for a faster deployment. The partnership resulted in an award-winning digital experience for members, with ebankIT helping Coast Capital onboard over 240,000 digital users and earn recognition as a top mobile banking service in Canada. Their successful collaboration was also awarded "Best Fintech Partnership" at FINOVATE Fall.

Coast Capital Savings

Yana Melnichuk

Former VP Digital Banking