Case Study: Rocket Remit improves mobile app user experience with EB Pearls

Rocket Remit cuts onboarding time by 35% with EB Pearls

EB Pearls partnered with Rocket Remit, a money transfer app, to address significant user experience challenges. The app's complex registration process, unclear fee structure, and high friction were causing users to abandon transactions, which was critical for a service handling urgent financial transfers.

The solution implemented by EB Pearls involved a complete redesign of the mobile app using Flutter. Key changes included allowing guest access to view exchange rates, streamlining the onboarding process, and creating a more adaptive user journey. This resulted in a 35% faster onboarding speed, a 40% reduction in operational costs, and a 45% increase in user engagement for Rocket Remit.

Rocket Remit