Case Study: EML achieves faster claims processing with EB Pearls' unified Flutter app

EML speeds claim processing 27% with EB Pearls

EML, an insurance company managing workplace health and safety claims, faced significant challenges with a fragmented and inefficient system that was struggling under increasing claim volumes. This led to customer dissatisfaction and internal operational delays. To address this, they partnered with vendor EB Pearls to develop a unified mobile application.

EB Pearls implemented a solution built on a single Flutter codebase, which streamlined the entire claims process. This provided real-time visibility into claims and a secure document upload system. The results for EML were a 27% faster claim processing time, a 12% increase in processing capacity, and a 14% uplift in client engagement scores, allowing them to scale operations effectively.

EML