Case Study: Martin's Peterbilt boosts parts sales and warranty service with Eaton aftermarket clutches and transmissions

Peterbilt dealer says Eaton aftermarket parts rule

Martin’s Peterbilt, a dealer of Peterbilt trucks and trailers in Kentucky, faced the challenge of running a productive and profitable replacement parts operation. The dealership needed reliable, high-quality aftermarket components for its customers and was dissatisfied with the warranty process and quality from other parts manufacturers. Eaton provided the solution with its aftermarket clutches and transmissions, which are known for their quality and are certified to meet or exceed OEM specifications.

By implementing Eaton's products, Martin's Peterbilt benefited from the industry's best warranty, which includes speedy claim resolutions often completed within 30 minutes and extended coverage terms. This efficient process and the reputation for quality fostered a win-win-win relationship. The measurable results included a recent order for 200 transmissions and the ability to attract more customers by offering a broader range of products backed by a nationwide warranty, ensuring trust and reliability for their linehaul operations.

Martin's Peterbilt

Justin Martin

Warranty Administrator