Case Study: Western Peterbilt achieves profitable parts operations with Eaton genuine components

Genuine Eaton parts help fuel success for truck parts manager

Western Peterbilt, the largest Peterbilt dealership in the Pacific Northwest, needed to keep its parts department profitable while facing growing competition from low-priced, lower-quality warehouse distributors and customers pushing harder on price. Parts manager Barbi Reisenauer relied on Eaton and its genuine truck components, especially Eaton’s Advantage series clutches, to help balance cost, quality, and customer expectations.

Eaton’s genuine clutches, installation kits, and Fuller transmissions helped Western Peterbilt maintain a strong, efficient parts operation with fewer quality issues and less rework. Reisenauer said Eaton is their best vendor for supporting profitability, responsiveness, and customer satisfaction, and noted that “hardly a day goes by” without installing something from Eaton.

Western Peterbilt

Barbi Reisenauer

Parts Manager