Case Study: C & R Transmission Service achieves repeat customer satisfaction with Eaton genuine components

Eaton assists re-builder in building genuine business

C & R Transmission Service Ltd., a heavy-duty truck and off-road equipment transmission rebuilder in Uxbridge, Ontario, needed to keep customers satisfied while delivering consistently high-quality workmanship. To meet that challenge, the company relied on Eaton genuine clutches and transmission components in its rebuilding and repair work.

By using Eaton Fuller parts and Eaton Advantage Series clutches, C & R Transmission Service was able to reduce comeback jobs and customer complaints while improving overall product quality and ease of installation. The result was stronger customer satisfaction, more repeat business, and more referrals, with Mike Lallone noting that Eaton products play a significant role in the company’s word-of-mouth growth.

C & R Transmission Service

Mike Lallone

Operations Manager