Case Study: Delugs reduces delivery times by 80% with Easyship

How Delugs, a premium watch accessories brand, cut delivery times from 7-10 days to 1-2 days, improved operational efficiency, and enhanced customer satisfaction using Easyship's shipping platform

Delugs, a premium watch accessories brand based in Singapore, was struggling to keep up with global growth using a manual fulfillment process. Orders were handwritten, forms were attached to packages, shipments were dropped off at the post office, and reliance on local postal services led to long international delivery times, high shipping costs, and more errors as volume increased.

With Easyship, Delugs integrated shipping with Shopify, automated label and tracking generation, and gained access to couriers including DHL, FedEx, and QXpress. Easyship helped reduce delivery times in Hong Kong from 7-10 days to 1-2 days, cut delivery times by 80%, and improved efficiency and customer satisfaction with real-time tracking and less manual work.

Delugs

Sammi Chin

Operations Manager