Case Study: Decent Espresso achieves faster, scalable international shipping with Easyship

Decent Espresso - Customer Case Study

Decent Espresso, a Hong Kong–based maker of high‑precision home espresso machines and accessories, was running into global fulfillment headaches: manual, time‑consuming Hong Kong Post processes, opaque pricing, poor tracking, and a full‑time staffer needed just to handle shipping. After growing international demand from customers in places like Montréal, Iceland and Kuwait, they turned to Easyship for a smarter way to manage international courier options and labels.

Easyship’s platform lets Decent Espresso upload orders via CSV, compare couriers, print labels and arrange pickups, eliminating trips to the post office and drastically cutting shipping prep time. As a result, Easyship enabled the company to scale — one shipping employee now handles a larger volume in fewer hours, orders ship faster at better rates, and issues like misaddressed shipments are caught before dispatch — improving customer satisfaction as Decent Espresso ramps up global deliveries of accessories and upcoming machines.

Decent Espresso

Harriet Bugs Harpley

Chief Executive Officer