Case Study: Worldline launches digital merchant onboarding in 10 days with EasySend

Worldline launched a new product and deployed a digital onboarding process for merchants in just 10 days

Worldline, the European leader in payments and transactional services, needed a way to continue merchant onboarding and contract execution remotely when COVID-19 made face-to-face sales meetings impossible. To adapt quickly, the company turned to EasySend and its no-code digital journey platform to digitize its paper-based onboarding and supply order processes.

With EasySend, Worldline digitized its first complex merchant contract in just 10 days, transforming 21 PDF documents into a streamlined digital experience with remote co-browsing support. The solution integrated with Worldline’s internal systems, reduced manual work, improved customer experience, and cut time to market from months to days.

Worldline

Urs Gubser

Head of Merchant Experience