Case Study: VGMInsurance achieves 30-50% operational cost reduction and builds 8 digital journeys in 3 months with EasySend

VGMInsurance - Customer Case Study

VGMInsurance, a large post‑acute healthcare member services organization, faced the need to move lengthy, paper‑based applications and manual workflows online to meet post‑COVID expectations and serve a younger customer base. To do this they partnered with EasySend and its no‑code digital journey platform—leveraging features like EasySign, Journey Sender, custom template links, smart flows, analytics and integrations—to replace handwritten forms and streamline agent and customer interactions.

EasySend delivered custom training and a no‑code solution that let VGMInsurance build eight digital journeys in three months, achieve what had been a five‑year plan in a single quarter, and eliminate developer dependence. The project reduced operational costs by roughly 30–50%, shortened the sales cycle, and provided reusable, branded journeys with validations and API integrations that automated data flow and cut back‑and‑forth communications.

VGMInsurance

Emily McCormack

Director of Operations