Case Study: RLI digitizes claims processing in two days with EasySend

RLI digitizes Proof of Loss in 2 days with EasySend

RLI, a leading specialty insurance company, faced a challenge when major wildfires struck Maui, as their existing Proof of Loss claims process was cumbersome for distressed homeowners and renters. The process required customers to print, sign, scan, and return forms, which was difficult in the aftermath of a disaster. RLI contacted EasySend to rapidly digitize this process to better accommodate their customers in a time of need.

Using the EasySend platform, RLI successfully digitized their Proof of Loss process in just two days. This solution provided an easy online experience for customers to submit claims and allowed RLI to evaluate and pay claims digitally. The implementation streamlined operations, improved efficiency, and made it significantly easier and faster for RLI to support their insured parties during the crisis. EasySend has since been leveraged in multiple other business areas within the company.

RLI