Case Study: Nürnberger Versicherung digitizes Covid-19 customer support in 6 weeks with EasySend

Nürnberger Versicherungen - Customer Case Study

Nürnberger Versicherung, a German insurance provider, faced a surge of support calls and potential policy cancellations when COVID‑19 hit and needed to act quickly to help customers adjust, pause, or cancel plans. They partnered with EasySend and used its no-code digital customer journey platform — including Journey Sender, Co‑Browsing and EasySign electronic signature — to create a flexible online workflow that could be deployed rapidly.

EasySend built and launched a COVID‑19 plan‑adjustment digital journey in six weeks, enabling employees to prefill and send branded journeys and assist customers in real time. The solution cut manual support demand, simplified workflows, accelerated ROI, and helped Nürnberger build customer trust and loyalty by keeping customers supported and self‑serving during the crisis.

Nürnberger Versicherung

Heinrich Fritzlar

Head of Group Application Development