Case Study: Nürnberger Versicherung builds flexible COVID-19 customer workflows with EasySend

Nürnberger Versicherung launches digital COVID-19 workflow in 6 weeks with EasySend

Nürnberger, a German insurance company, faced the challenge of anticipating a massive influx of policy cancellation and adjustment requests from customers facing financial distress due to the COVID-19 pandemic. They needed a fast and agile solution to manage this potential tsunami of support calls while maintaining their brand's reputation for exceptional customer service. To address this, they partnered with the vendor EasySend to implement a digital solution.

Using EasySend's no-code platform, Nürnberger built and launched a tailored digital journey in just six weeks. This solution allowed customers to easily adjust, pause, or cancel their insurance plans online, offering flexibility and a remote, in-person experience. The implementation by EasySend resulted in a faster ROI, a simplified workflow, and a significant increase in brand loyalty for Nürnberger during a critical time.

Nürnberger Versicherung