Case Study: Urban EDC Supply achieves faster reimbursements and reliable package insurance with EasyPost

Urban EDC reduced the time required to process insurance claims down to three-to-five days with EasyPost’s Insurance API

Urban EDC Supply, a small retailer of handmade everyday carry gear with weekly product releases and rapidly growing order volume, faced rising losses and customer frustration from damaged or missing shipments—on average about one in ten packages. They needed a reliable, easy-to-use insurance option to avoid absorbing frequent claims costs and to streamline a previously time-consuming claims process; they turned to EasyPost and its Insurance API.

EasyPost’s Insurance API standardized and simplified claims submission, consolidating required documents and cutting the administrative burden so Urban EDC Supply receives reimbursement checks in about 3–5 days on average. By using EasyPost, the team stopped shouldering the cost of transit losses, reduced time spent tracking and filing claims, and gained the confidence to scale while serving customers more reliably.

Urban EDC Supply

Yong-soo Chung

Chief Executive Officer