Case Study: QALO (silicone rings for active people) cuts exchange processing from 7–14 days to 2–5 days with EasyPost's Shipping Label API

QALO - Customer Case Study

QALO, a maker of silicone rings for active people, faced a high volume of size exchanges—up to 10% of orders—and a manual returns workflow that required a dedicated team and took 7–14 days to complete. To solve this scalability and customer-retention risk, QALO turned to EasyPost and its Shipping Label API (plus tracking webhooks) to automate the RMA/exchange flow.

By integrating EasyPost’s Shipping Label API and Tracking webhooks into their RMA system, QALO built a self-service exchange page that generates return labels and triggers order processing as soon as carriers scan returns. EasyPost’s solution cut exchange turnaround from 7–14 days down to 2–5 days, eliminated manual handling, and made returns automated, scalable and faster—improving customer experience and retention.

QALO

Gregg Angier

Director Of Operations