Case Study: Expedited Passports & Visas achieves one-click shipping, real-time tracking, and faster manifests with EasyPost

Expedited Passports & Visas - Customer Case Study

Expedited Passports & Visas is a nationwide passport and visa expediting firm that delivers documents to customers’ doors—often within 24 hours. Faced with hundreds of complex, time-sensitive orders each week, the company struggled with a manual, error-prone shipping workflow: copy‑pasting addresses into carrier profiles, manually entering tracking numbers into WooCommerce, no automated tracking to assess courier capacity, and slow nightly manifest reconciliation. To solve this, Expedited Passports & Visas turned to EasyPost, integrating the EasyPost Shipping API and Tracking API into their WooCommerce setup.

EasyPost automated label creation (turning a 10‑step process into one click), eliminated many erroneous label purchases, and added fraud controls like forced signatures and checkout shipping-upgrade checks. Using EasyPost’s Tracking API gave real‑time courier workload visibility to prevent unfulfillable orders and improved capacity management, while consolidating tracking feeds cut nightly manifest time from about two hours to 30 minutes—reducing customer issues and protecting the company’s expedited service reputation.

Expedited Passports & Visas

Scott Averbach

Chief Executive Officer/Owner