Case Study: Elevate achieves real-time shipping visibility and proactive customer experiences with EasyPost

Elevate + EasyPost take Shipping Operations to New Heights

Elevate, an omnichannel warehouse-operations company, needed to turn high volumes of disparate, unregulated shipping data into real-time, actionable visibility so merchants could improve delivery-related customer service. Working with vendor EasyPost and its Tracking API, Elevate faced the challenge of interpreting carrier, warehouse, and international data fast enough to support proactive customer communications during peak shopping periods.

EasyPost implemented a combined solution by feeding real-time tracking data through its Tracking API into Elevate’s Parcel Visibility Module, integrated in one week, giving the jeweler granular, parcel-level insights across the U.S., Canada, and Germany. The EasyPost + Elevate partnership delivered holistic supply-chain visibility, faster issue resolution, and proactive customer outreach, and uncovered a weight-unit discrepancy that reduced shipping inefficiencies—saving the company an estimated $1 million per month; EasyPost’s API uptime remained 99.99%.

Elevate

Josh Mayerx

Co-Founder