Case Study: Saga Group achieves instant customer feedback response with Easy Software’s EASY ARCHIVE

EASY ARCHIVE enables Saga’s new boutique cruise ships to react instantly to customer feedback – even before the next voyage sets sail

Saga Group, a UK-based provider of holidays and insurance products for the over-50s, needed a faster, more reliable way to manage high volumes of incoming paper and customer information across five locations and its cruise operations. Before working with Easy Software, the company wanted to eliminate delays, reduce lost documents, and improve access to information for customer service, claims, and feedback handling.

Easy Software implemented EASY ARCHIVE, giving Saga Group a paperless archiving and document access system that scans, stores, and routes documents electronically for instant access anywhere. The solution helps Saga process up to 90% of incoming mail digitally, supports faster customer responses, and enables cruise feedback to be reviewed within about three hours so issues can be fixed while ships are still in dock.

Saga Group

Marina Uden

Customer Data Quality Assurance & Capture Systems Manager