Case Study: BKK Linde achieves fast digital self-services with Easy Software

BKK Linde delegates customer concerns digitally

BKK Linde, a German statutory health insurance fund with about 138,000 insured customers and nine locations, needed to modernize customer service as digital expectations rose and the COVID-19 pandemic forced employees to work from home. To meet these demands, it turned to Easy Software and its EASY ApiOmat platform to create flexible self-services across web and mobile channels.

Easy Software implemented a digital service app, web forms, and a digital inbox workflow on EASY ApiOmat, enabling secure submission and routing of documents, claims, invoices, and requests directly to remote staff. The result was a rapid rollout—BKK Linde’s digital inbox was implemented in just five days—and nearly 30,000 inquiries were processed in the following three months, significantly improving customer service while protecting sensitive health data.

BKK Linde

Robert Leubner

Head of Marketing