Case Study: Informática Borsan improves client ticket management with Easy Redmine

Informatica Borsan Gained a Top-Level Flexible Tool for Organizing Client Tickets

Informática Borsan S.L., a provider of IT solutions for the appraisal industry, was using an internally developed but overly simple tool for client tickets. This system had high maintenance costs and lacked the functionality needed to efficiently organize messages by priority. To improve customer service and internal processes, they sought a new solution and chose Easy Redmine.

Easy Redmine implemented a tailored cloud solution, which included a pilot phase to define requirements, customize user pages, and create project templates for faster response times. They also integrated an API for customer database synchronization. As a result, Informática Borsan saw improved ticket coordination, a shorter customer response time, and enhanced performance control for their support team, making their work more efficient and transparent.

Informática Borsan S.L.

Esther Sánchez Alonso

Support Team Manager