Case Study: Bittner+Krull Softwaresysteme GmbH achieves stable, efficient helpdesk operations with Easy Redmine

Enhancing stability and efficiency with Easy Redmine

Bittner+Krull Softwaresysteme GmbH, a mid-market IT services company, was facing challenges with operational stability. Their customer support and project management processes were hindered by a lack of integration between multiple disconnected tools. They required a centralized, non-intrusive platform to streamline their helpdesk and needed a solution that prioritized reliability over disruptive innovation.

The vendor, Easy Redmine, implemented its Easy8 platform to centralize support ticket management and integrate with project workflows without overhauling existing systems. Key to the solution was a prepaid continuous support system and extensive customization. The results included enhanced operational stability, more efficient customer support with faster ticket resolution, and improved project execution with real-time tracking and reporting.

Bittner+Krull Softwaresysteme GmbH

Gabriele Windmaie

Head of Customer Service