Case Study: NETSTAL achieves unified corporate helpdesk management with Easy Redmine

Comprehensive HelpDesk solution for a large company

NETSTAL, an established Swiss manufacturer of high-precision plastic injection molding machines, required a unified support solution for its entire corporate group. Their challenge was to consolidate all tickets into a single project while enabling managers to easily sort them into sub-projects, and to automatically populate ticket data from their corporate LDAP for solver convenience.

The solution from Easy8 utilized its HelpDesk plugin, which creates tickets from emails. Easy8 enhanced its "Move issue" feature for sorting tickets and added an LDAP lookup field. This integration automatically populates custom fields with relevant contact information, streamlining the support workflow for solvers and improving operational efficiency for the large enterprise.

NETSTAL