Case Study: Lakeview Animal Hospital boosts client engagement and closes the marketing loop with Easy On Hold

Lakeview Animal Hospital - Customer Case Study

Lakeview Animal Hospital, a veterinary practice known for strong patient care, wanted to make sure clients heard appointment reminders, vaccination notices and other outreach even when staff were busy. To extend their existing channels (postcards, email, web and social) into live calls, they worked with Easy On Hold to use professional music-and-messages-on-hold marketing that reaches callers while they wait.

Easy On Hold implemented a tailored message-on-hold program that plays topical messages and music during the majority of calls that get placed on hold, closing the loop on postcard, email and social campaigns. The solution keeps callers on the line, delivers timely reminders (appointments, preventative care, event sponsorships and seasonal tips) and ensures more of Lakeview Animal Hospital’s outreach is heard by clients when they call.

Lakeview Animal Hospital