Case Study: San Francisco Based Concierge Services Start-Up Company achieves scalable 73%+ operational cost savings with Eastvantage

San Francisco Based Concierge Services Start-Up Company - Customer Case Study

The client, a San Francisco-based concierge services start-up, experienced a surge in business volume and sought a partner to help establish a formal support center. To address this challenge, they engaged Eastvantage to build an outsourced team for handling their core customer service functions.

Eastvantage provided a comprehensive solution, building and managing a team of virtual assistants for text and voice support, while also assisting with the setup of the client's internal HR and accounting teams. This agile outsourcing model, supported by Eastvantage's recruitment and infrastructure, enabled massive growth. The team expanded from 20 to over 350 full-time employees, resulting in substantial cost savings of approximately $1.08 million per month for the client.