Case Study: Global Technology Company achieves scalable multilingual support and improved performance with Eastvantage

Multi-lingual Filipino talent supporting worldwide growth of business

Global Technology Company, a leading eLearning provider, wanted to centralize delivery in a strong regional hub to improve quality control, efficiency, and scalability, while also moving its Philippine team from remote work into a secure office setting. Eastvantage was brought in to help the company support its multilingual learning specialists, HR helpdesk staff, virtual teachers, and accountant as the business continued to grow.

Eastvantage became the legal employer for the existing team in the Philippines, added office space and full HR, payroll, and IT support, and expanded the group with additional multilingual staff to provide 24/7 email and voice support in nine languages. As a result, the client established its centralized support hub with minimal disruption and lower cost, while performance improved across all key metrics, including 98% attendance versus a 95% target, 100% call completion versus 85%, 100% email completion versus 90%, and learner ratings rising from 4.8 to 5.