Case Study: Soria Bel streamlines orders and sales follow-up with Easi SmartSales

Soria Bel - Customer Case Study

Soria Bel, a producer and wholesaler of phytotherapeutic food supplements and medicinal plants, faced challenges with a disconnected and paper-based sales process. Their previous application was not optimally linked to their back-end systems, requiring representatives to fax orders and handle extensive paperwork. The company's goals were to digitize their catalogs, orders, and technical sheets while creating a smoother customer follow-up process. They chose the SmartSales solution from vendor Easi to address these issues.

The solution implemented by Easi digitized Soria Bel's entire sales process into a single, user-friendly app, providing real-time visibility for the back-office. This integration eliminated errors, prevented incorrect product deliveries, and resulted in significant daily time savings for the sales representatives. The vendor Easi provided a stable and evolving application with features like instant document access and a planning module that were immediately adopted by the team. The relationship was noted for its excellent support, with solutions often provided within the same day.

Soria Bel

Sigurd Staelens

Chief Operating Officer