Case Study: Hikoki improves sales efficiency and customer communication with Easi SmartSales

Hikoki - Customer Case Study

Hikoki Power Tools in Wemmel, a Belgian sales and distribution company, partnered with vendor Easi to address challenges in field representative efficiency and communication. The company sought to optimize the workflow for its representatives visiting over 300 specialist dealers and to improve the speed of communication between the field staff, management, and customers.

Easi implemented its SmartSales solution, a mobile app that provided route optimization, a digital product catalog, and instant order processing. This solution streamlined daily tasks, eliminated evening administrative work for representatives, and ensured all customer data and orders were immediately updated and communicated digitally. As a result, Hikoki's team experienced significantly improved internal and external communication, a reduction in paperwork, and a substantial gain in daily operational efficiency for both its employees and its customers. Easi was also praised for its excellent support and rapid response to requests.

Hikoki

Wim Wandels

Sales Manager