Case Study: Sleep Train achieves a reliable, scalable network with EarthLink Business

Sleep Train - Customer Case Study

Sleep Train, the largest mattress retailer on the West Coast, needed a single secure network to connect 233 stores after multiple acquisitions had left it with a fragmented setup across seven providers. Managing billing, troubleshooting, and service requests was draining IT and accounting resources, and the company wanted better visibility and more responsive support from Earthlink Business.

Earthlink Business migrated Sleep Train to a private MPLS network using T1 and business-class DSL access, supported by a dedicated project manager and the myLink online portal. The result was a more reliable, scalable network with stronger reporting and 24/7 access to account and service data, while reducing IT workload and keeping overall network costs flat. Sleep Train said issues that once took 3–4 business days now resolve in hours, not days, and Earthlink Business eliminated a major drain on IT resources.

Sleep Train

Mark Tseu

Director of Information Systems The Sleep Train, Inc