Case Study: Meridian Community Care achieves unified, scalable communications with Earthlink Business

Meridian Community Care is saving lives and serving communities

Meridian Community Care, a Youngstown-based nonprofit behavioral health provider, needed to replace an aging and fragmented phone environment that included three different systems in one building. The outdated setup was hard to support, parts were unavailable, and the organization faced a costly capital expense to modernize communications while maintaining the live, responsive service patients expect.

EarthLink Business implemented EarthLink Complete Hosted Voice to consolidate Meridian Community Care’s communications into one flexible cloud-based system with auto attendant, call routing, direct dial extensions, voicemail, and features like Find Me/Follow Me. EarthLink Business helped improve after-hours coverage, simplify management, support future expansion, protect caller privacy, and avoid a significant capital outlay, while boosting productivity and enabling better patient care.

Meridian Community Care

Bob Steffen

Director of Operations, Meridian Community Care