Case Study: Ideal Software Systems achieves improved customer experience with EarthLink Business Hosted Voice

Ideal Software Systems Enhances Customer Experience with Hosted Voice

Ideal Software Systems Inc., a Meridian, MS-based software company, needed to improve 24/7 customer support, streamline call routing, and replace an aging phone system. To better serve its global clientele, the company turned to EarthLink Business and its Hosted Voice service, seeking single-number access, web-based voicemail, and more flexible communications for remote and after-hours support.

EarthLink Business implemented EarthLink Complete Hosted Voice, a cloud-based system with guaranteed call quality, email-delivered voicemail, soft phone access, and easy management through CommPortal. The result was improved customer service, better call coverage for remote workers, a more flexible virtual office environment, and CAPEX savings by avoiding a new PBX purchase. Ideal Software Systems said the solution helped it respond faster to customers and positioned the company for future growth.

Ideal Software Systems

Jason Ethridge

IT Manager, Ideal Software Systems Inc.