Case Study: Advance Auto Parts achieves omnichannel call reliability and network visibility with EarthLink Business

Advance auto parts - Customer Case Study

Advance Auto Parts, the world’s largest auto parts retailer, needed a more reliable and scalable way to support phone-driven sales across 4,000 stores. With nearly 40% of sales starting with a call, the company wanted better call quality, call reporting, VoIP savings, secure credit card transactions, and support for video and other data services.

EarthLink Business implemented a managed MPLS network over high-speed DSL, replacing the retailer’s fragmented network and enabling SIP-based voice routing, centralized call reporting, and prioritized traffic for mission-critical applications. EarthLink Business helped Advance Auto Parts cut annual long-distance charges by at least half, recover missed calls that were previously lost, improve staffing decisions, and add new store video and training capabilities while maintaining voice and data performance.

Advance Auto Parts

Patrick O'Leary

Director of Telecom and Midrange Computing