Case Study: Verisure France boosts customer retention with EAI Systems’ Pega Customer Decision Hub

Verisure France - Customer Case Study

The customer, Verisure France, faced a challenge in regulating discount offers to maximize its rate of return on customer purchases. To address this, the vendor EAI Systems implemented a solution.

EAI Systems implemented a Pega Customer Decision Hub application with a Next Best Action Advisor portal for agents. This provided customer insights and prioritized offers, while linking agent incentives to retention rates. As a result, Verisure France increased its customer retention rate by approximately 3%.

Verisure France