Case Study: Santa Fe County improves appraisal transparency and efficiency with EagleView imagery

Santa Fe County, New Mexico, used EagleView imagery to complete assessments with a reduced team

Santa Fe County faced a significant challenge in modernizing its Assessor's Office, which was hindered by outdated processes and a high degree of public mistrust regarding the fairness of property appraisals. The county needed a technological solution that would integrate with its system and improve transparency for its constituents. To address this, they partnered with the vendor EagleView.

By implementing EagleView's oblique imagery and ChangeFinder solutions, the county was able to provide transparent online access to property data for residents, which rebuilt community trust and streamlined operations. The measurable impact for EagleView's customer was substantial: the assessor's office reduced its staff from 25 to 18 appraisers while maintaining efficiency, became the fastest county office to deploy remote work during COVID-19, and won three innovation awards, all while significantly decreasing constituent protests.

Santa Fe County

Gus Martinez

Assessor