Case Study: a major insurance carrier improves claims speed and adjuster productivity with EagleView aerial roof measurement software

Aerial Measurements Shown to Increase C-SAT

A major insurance carrier sought to improve its response time and accuracy during catastrophic (CAT) events. The company engaged EagleView to test its aerial roof measurement technology to determine if it could streamline the claims process and enhance customer satisfaction.

EagleView implemented its bulk ordering technology to process high volumes of simulated claims, delivering accurate measurement reports within a strict Service Level Agreement. This solution provided the insurance carrier with a 40 to 50% increase in adjuster capacity and productivity. EagleView’s reports, proven to be 96% accurate, enabled adjusters to close claims faster, leading to a significant increase in customer satisfaction ratings.