Case Study: U.S. Federal Health Agency achieves higher user adoption and better workforce planning with Eagle Hill Consulting

U.S. Federal Health Agency boosts system participation 46% with Eagle Hill Consulting

A U.S. federal health agency faced the challenge of shifting its 1,800+ employees to a new, mandatory time reporting system. The agency needed to ensure high user adoption and accurate data entry to provide leadership with reliable business intelligence for workforce capacity planning. They engaged Eagle Hill Consulting and its technology enablement experts to develop and implement a user adoption strategy.

Eagle Hill Consulting developed a comprehensive change management plan that included tailored communications, customized training, and user-specific job aids for diverse employee groups. They embedded the employee voice into the development process, created a network of program champions, and provided post-launch support through videos and newsletters. As a result, the agency saw a 46% increase in employees viewing the system as key to the mission over two years, leading to high participation and reliable data that informed critical workforce decisions.