Case Study: United States Census Bureau improves budget operations efficiency with Eagle Hill Consulting

United States Census Bureau streamlines 30 budget processes in 5-8 weeks with Eagle Hill Consulting

The United States Census Bureau faced significant challenges within its Budget Division, including high staff turnover and a lack of documented policies and procedures, which hampered efficiency and morale. To address this, the Bureau engaged Eagle Hill Consulting for its business process improvement services to create a new budget operations manual and refine critical processes.

Eagle Hill implemented its solution using a sprint methodology to quickly document, improve, and approve high-priority processes. This collaborative approach resulted in a comprehensive set of formal procedures and visual aids that were enthusiastically embraced by staff. The solution delivered by Eagle Hill successfully improved both operational efficiency and employee morale, providing leadership with quicker answers and ensuring compliance.

United States Census Bureau