Case Study: TSA improves work/life wellness and employee engagement with Eagle Hill Consulting

TSA boosts WorkLife4You.com utilization 78% with Eagle Hill Consulting

The Transportation Security Administration (TSA) faced a challenge with its low ranking in work/life balance and sought to improve employee wellness. Eagle Hill Consulting was engaged by the TSA Office of Human Capital to understand why the existing Work/Life Wellness Program was ineffective and to identify necessary changes. Key initial challenges included a lack of program awareness, ineffective communications, and a negative stigma attached to using the services.

Eagle Hill Consulting developed a five-year strategic plan for the TSA, which included creating an airport-based Champions network and launching Quarterly Wellness Initiatives. The solution significantly increased awareness and utilization of wellness resources. Eagle Hill measured a 78 percent increase in total utilization of the WorkLife4You.com website, a 75 percent increase in web utilization, and found that nearly 90 percent of respondents found the new resources pertinent and useful.

TSA (Transportation Security Administration)