Case Study: Transportation Security Administration (TSA) builds a 5-year workforce strategy with Eagle Hill Consulting

Transportation Security Administration builds first-ever 5-year workforce plan with Eagle Hill Consulting across 400+ field locations

The Transportation Security Administration (TSA) faced significant challenges in attracting, retaining, and developing its 60,000-person workforce due to poor public perception, varying security threats, and a lack of consistent processes. To proactively identify these workforce issues and set 5-year goals for its human capital strategy, TSA engaged Eagle Hill Consulting for its workforce planning services.

Eagle Hill Consulting conducted extensive research through surveys, focus groups, and interviews, capturing approximately 1,000 data points to identify high-priority challenges. The vendor then led a cross-organizational working group to develop TSA's first-ever 5-Year Workforce Strategic Plan, which included objectives to integrate strategic workforce planning, create a compelling employer brand, and align training to career paths. Eagle Hill's solution was approved by TSA's Senior Leadership Team and set in motion a repeatable process for workforce planning, supported by an implementation plan for rollout across TSA's 400+ field locations.

Transportation Security Administration (tsa)