Case Study: National Museum achieves a safe reopening with Eagle Hill Consulting

National Museum reopens in phases with Eagle Hill Consulting after COVID-19 shutdown

The National Museum faced the challenge of safely reopening its facilities after a COVID-19 shutdown while prioritizing the health and confidence of its employees and patrons. It engaged Eagle Hill Consulting for its change management and communication expertise to develop a comprehensive and responsive strategy.

Eagle Hill Consulting implemented a solution centered on employee needs, which included conducting surveys to address concerns, developing phased reopening plans, and creating predictive dashboards for public health metrics. The results included the delivery of all necessary PPE and safety materials on day one, a remarkably high response rate to the initial employee survey, and the development of programs like a commuting stipend to support staff. Eagle Hill's work ensured a safe and seamless return to operations.

National Museum